Our Hassle-Free Return Policy

We want you to absolutely love your [store_name] gear. If for any reason you’re not completely satisfied, our return process is simple and straightforward.

Our 30-Day Happiness Guarantee

You have 30 days from the date you receive your order to request a return for a full refund or an exchange.

And the best part? For eligible returns, we even cover the return shipping cost. No hidden fees, no fuss.

To be eligible for a return, your item must meet one of the following criteria:

  • Arrived damaged (e.g., torn, stained)
  • Has a manufacturing defect (e.g., misprint, flawed stitching)
  • You received the wrong item, size, or color from what you ordered

Non-Returnable Items (Due to Made-to-Order Nature)

Because every item is created on demand, we cannot accept returns or exchanges for:

  • Buyer’s Remorse: If you change your mind about the product, color, or style.
  • Incorrect Size Ordered: We provide detailed size charts on our product pages. Please check your measurements carefully before ordering.
  • Minor color variations from screen to in-person.

How to Request a Return or Refund

If your item is eligible, please follow these steps:

  1. Contact our customer support team at [store_email] within 30 days of receiving your order.
  2. In your email, please include:
    • Your order number
    • A description of the issue
    • Clear photos or a video showing the defect, damage, or incorrect item. This is mandatory for us to process your request.
  3. Our team will review your request. We do not require you to ship the item back to us.
  4. If your request is approved, we will offer you the choice of a free replacement of the same item or a full refund to your original payment method.

Refunds (if applicable)

If a refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.

If you have any questions about our policy, please contact us at [store_email] or call [store_phone].