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Home / Return & Refund Policy

Return & Refund Policy

Our Hassle-Free Return Policy

We want you to absolutely love your Prideinapparel gear. If for any reason you’re not completely satisfied, our return process is simple and straightforward.

Our 30-Day Happiness Guarantee

You have 30 days from the date you receive your order to request a return for a full refund or an exchange.

And the best part? For eligible returns, we even cover the return shipping cost. No hidden fees, no fuss.

Eligibility for a Return

To be eligible for a return, your item must be:

  • In the same condition that you received it.
  • Unworn, unwashed, and unused.
  • With all original tags and labels attached.
  • In its original packaging.

Please note that items returned to us without first requesting a return will not be accepted.

How to Start a Return (It’s Easy!)

  1. Step 1 – Start Your Return: Simply send an email to our support team at [email protected] with your Order Number and the reason for your return.
  2. Step 2 – Receive Your Prepaid Label: We’ll email you a prepaid return label along with instructions.
  3. Step 3 – Ship It Back: Print the label, package your item securely, and drop it off.

Refunds & Processing

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, you’ll be automatically refunded on your original payment method within 5-7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Damaged or Incorrect Items

Oops! If we made a mistake and you received a defective, damaged, or incorrect item, please contact us immediately at [email protected]. To help us resolve this quickly, please include your order number and a photo of the issue. We will make it right at no cost to you, either by sending a replacement or issuing a full refund.

Any Questions?

Our goal is to make this process as smooth as possible. If you have any questions at all about our return policy, please feel free to contact us.

OUR COMPANY

  • A brand of Candice Johns DD CORP
  • Email : [email protected]
  • Address : 592 S 6th St, Jesup, GA 31545.
  • Support Time: Monday – Friday From 9:00 AM – 5:00 PM (UTC – 05:00).

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