Unlike traditional retailers that sell mass-produced items from a warehouse, we use a Made-to-Order (MTO) model. This means your item is not created until you place your order.

This approach allows us to ensure the highest quality control for each piece and significantly reduces industrial waste, making it a more sustainable choice for the planet.

Since every item is printed and stitched specifically for you, please allow 1-3 business days for our production team to create your product before it is shipped.

We pride ourselves on fast processing. Because your order goes into production quickly, you have a 6-hour window immediately after placing your order to request any changes (address updates, size changes) or cancellations.

Please email us immediately at [store_email] with your Order Number. After 6 hours, your order is likely already in production and cannot be modified.

Once your order has passed our quality check and is handed over to the carrier (after the 1-3 day production time), estimated delivery times are:

• Domestic (USA): 7-10 business days.
• International: 10-14 business days.

Please note that shipping times may be affected by carrier delays or customs processing for international orders.

As soon as your order ships, we’ll send you a Shipping Confirmation email containing your tracking number.

You can track your package directly on our Track Your Order page. Please allow 24-48 hours for the carrier’s system to update the tracking status after you receive the email.

We understand this can be frustrating! We recommend the following steps:

1. Check with neighbors or household members to see if they accepted it.
2. Look around your delivery area (porch, garage, back door) for a hidden spot.
3. Contact your local post office or the carrier directly for the most up-to-date GPS delivery coordinates.

While [Store Name] is not responsible for lost or stolen packages once confirmed delivered by the carrier, we are here to help. If you believe your package was lost in transit before delivery, please contact us for assistance.

Because every product is custom-made to order, we do not hold inventory and cannot accept returns or exchanges for sizing issues, change of mind, or buyer’s remorse. We strongly encourage checking our detailed Size Chart before purchasing.

However, your satisfaction is our priority. If there is an issue with the quality of your order, our Quality Guarantee covers you.

If you receive an item that is defective, damaged, or not what you ordered, we will make it right—completely free of charge.

Please contact us at [store_email] within 30 days of delivery. Be sure to include:

• Your Order Number
• A clear photo of the issue (the defect or wrong item)

We will review your claim and send a free replacement or issue a full refund immediately.

In most cases involving defects or errors on our part, no return shipping is required. Once we verify the issue via photos, you can donate, recycle, or dispose of the defective item as you see fit.