Our Hassle-Free Return Policy
We want you to absolutely love your [store_name] gear. If for any reason you’re not completely satisfied, our return process is simple and straightforward.
Our 30-Day Happiness Guarantee
You have 30 days from the date you receive your order to request a return for a full refund or an exchange.
And the best part? For eligible returns, we even cover the return shipping cost. No hidden fees, no fuss.
To be eligible for a return, your item must meet one of the following criteria:
- Arrived damaged (e.g., torn, stained)
- Has a manufacturing defect (e.g., misprint, flawed stitching)
- You received the wrong item, size, or color from what you ordered
Non-Returnable Items (Due to Made-to-Order Nature)
Because every item is created on demand, we cannot accept returns or exchanges for:
- Buyer’s Remorse: If you change your mind about the product, color, or style.
- Incorrect Size Ordered: We provide detailed size charts on our product pages. Please check your measurements carefully before ordering.
- Minor color variations from screen to in-person.
How to Request a Return or Refund
If your item is eligible, please follow these steps:
- Contact our customer support team at [store_email] within 30 days of receiving your order.
- In your email, please include:
- Your order number
- A description of the issue
- Clear photos or a video showing the defect, damage, or incorrect item. This is mandatory for us to process your request.
- Our team will review your request. We do not require you to ship the item back to us.
- If your request is approved, we will offer you the choice of a free replacement of the same item or a full refund to your original payment method.
Refunds (if applicable)
If a refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
If you have any questions about our policy, please contact us at [store_email] or call [store_phone].